About Amazon

Amazon Data Services Ireland opened its doors in 2005 in Dublin, and has both a retail support operation and a growing AWS business. We are looking for highly motivated, energetic graduates to ensure that our websites, applications and infrastructure are designed and implemented to the highest standards, maintaining and enhancing customer trust. In addition to building and operating hundreds of the World’s top web properties, Amazon produces software for all types of networks and devices. Among the vast Web properties and hundreds of stand-alone applications are some of the most innovative and intriguing new technologies in the world, including the Kindle, mobile applications for all major platforms, and all manner of cloud computing web services. 

In addition to building and operating hundreds of the World’s top web properties, Amazon produces software for all types of networks and devices. Among the vast Web properties and hundreds of stand-alone applications are some of the most innovative and intriguing new technologies in the world, including the Kindle, mobile applications for all major platforms, and all manner of cloud computing web services.

Our Graduate Positions

Graduate Cloud Support Associate

Be Part of the Solution at Amazon

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

The Opportunity

The Opportunity: Graduate Cloud Support Associate

We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for!

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading IT companies around the world
• Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events

Qualifications

• Bachelor’s degree or at least two years of experience in a Technical Customer Service role
• Monitoring and/or Troubleshooting of:
• OS Administration (Windows or Linux)
• Network Essentials (TCP/IP)
• Knowledge of Internet Fundamentals
• Excellent oral and written communication skills
• Strong customer focus
• Ability to juggle many tasks in a fast-moving environment
• Self-starter
• Excited about technology
• Knowledge of Cloud Computing concepts
• Experience with AWS
• Experience in a service desk or network operations environment
• Experience with scripting / programing
• Experience with database administration

To find out more and apply visit www.amazon.jobs and search job number: 350692